Returns & Exchanges

At Dualtone Music Group, we want you to be completely satisfied with your purchase. If you are not happy with your order, items in original condition can be returned within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that vinyl records and apparel are protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.